It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage guests of Alecia Mills Massage and Wellness, LLC.

Cancellation Policy

Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. This gives the Therapist enough time to fill the slot. Failure to provide 24 hour notice may result in a fee of 50% of your scheduled appointment charge.

Late Arrival Policy

We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged. Out of respect and consideration to your Therapist and other customers, please plan accordingly and be on time.
 

No Show Policy

Clients who fail to show for appointments may be asked to pre-pay for future services. Failure to show up for your appointment is not only inconsiderate of your Therapist’s time, it negates the Therapist’s ability to fill your slot.


Payment Policy

Payment is due at the time of treatment. Cash, credit, debit, and checks are acceptable forms of payment. There will be a $25.00 fee for any NSF returned checks. Any promotional flyers, coupons or gift certificates must be surrendered at time of service in order to receive credit.

Inclement Weather Policy

Cancellations for inclement weather will be made on a case-by-case basis, and will not be subject to the 24-hour cancellation policy. If you feel that you are unable to safely make it to your appointment due to weather-related road conditions, please call, text or email as early as possible. Remember that I, too, will be on the roads, so the earlier you can let me know, the better.  

Illness Policy

Massage is not appropriate care for infectious or contagious illness. Massage is contraindicated specifically if you have/have had a fever within the past 48-hours. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.